Customer Comments

Here are some comments from our satisfied customers:

On May 24th, the staff at AAG Insurance in Chehalis opened the doors expecting a normal Monday morning. What a surprise they encountered! It would seem that over the weekend, a water line broke in the bathroom, causing up to 3" of water to build up throughout the facility.

The Chehalis fire department came down and helped push standing water out the doors. Within minutes, chamber member, Heritage Restoration arrived on site with their crew and began the emergency work of removing the building contents and getting the visible water out. For several days, dehumidifiers would run in the building to remove barrels of water that had soaked into the walls and floor.

When it became clear that the office space was going to need major repairs, office manager, Lesa Givens, went to work immediately trying to locate a suitable temporary work space for the staff. Within three days, the temporary office was up and running with 2 phone lines, 4 desks and a fax machine.

Since AAG Insurance works with a centralized database, they were able to continue meeting the needs of clients with minimal inconvenience. During the three days of down time, calls were routed to their corporate office in Kennewick and priority situations handled timely. Once the temporary location was up and running, the Chehalis crew was able to lean on support from staffing in their other branch offices to meet the needs of clients, even with the short office staff.

Heritage Restoration has done a fantastic job with the renovation work.

Lesa Givens, AAG Insurance/Chehalis Branch

To all at Heritage,
Thank you for the work you did to repair my house after the flooding by the water. I appreciate the quality of work and the care taken by everyone who worked on repairs.
Thank you,

Harriet Allen

Thanks to Gene and all the guys (and Erika) for a job well done! -Colleen Welch

Danny,
Just wanted to let you know the guys finished today. Everyone who worked on the job were great. They showed patience as I poked around to watch the progress. The workmanship- WOW! The backer board was well nailed and even so the tile was a snap. The bamboo floors which were finished today are absolutely gorgeous.
My hats off to the crew!!!!!!! GREAT JOB.

Barb Johnson