Commercial restoration and rebuild, under one contract.
Fire, water and storm losses at apartments, HOAs, clinics, hotels, schools and offices. Heritage secures the building, cleans it up and rebuilds it — one crew, one point of contact, and the business keeps running.
Locally owned since 2004 · Lacey & Chehalis offices · Serving Western Washington
Licensed & bonded
Washington contractor HERITRI964J2
IICRC Certified Firm
Industry-standard fire, smoke and water work
5-year warranty
On workmanship. Written terms on request.
Works with insurance
Direct insurance billing. We work with your adjuster.
2004
Locally owned since
24/7
Dispatch answers
60 min
On site after dispatch
5 yr
Workmanship warranty
One team from first call to final walkthrough
Most commercial losses get split between a mitigation company and a general contractor. We do both, so the schedule and the scope stay with one team.
Buildings that can't just close
Apartments & multi-family
Unit-to-unit leaks, kitchen fires and sprinkler discharge, phased so occupied units stay livable.
HOAs & condominiums
Clear scopes for the board, one contact for the manager, and work around residents' schedules.
Medical & dental
Hospitals, orthopedic and dental clinics where downtime and clean air matter most.
Hotels & hospitality
Room blocks taken offline in phases so the rest of the property keeps booking.
Schools & public buildings
Work scheduled around classes and events, with documentation for district and carrier.
Offices, retail & clubs
Storefronts, office suites, golf and club facilities secured, cleaned and rebuilt.
Why property teams call us
No handoff between cleanup and rebuild
Most losses get split between a mitigation company and a general contractor. That handoff is where schedules slip and scope gets argued. We do both, so one team owns the result.
On your side through the insurance claim
We work directly with insurance adjusters throughout the claims process, advocating for our clients to help ensure all necessary repairs are properly documented, fairly evaluated and included in the settlement.
Work planned around your operations
Apartments, clinics and hotels can't just close. We phase the work and tell you up front which areas go offline, and for how long.
We own all our equipment
Every air mover, dehumidifier and extractor we bring is ours. No waiting on rentals, even when a freeze or storm hits the whole region at once.
Recent commercial clients
- Providence Hospital
- Washington Orthopedic
- Aberdeen High School
- Essex Property Management
- Rants Group
- Reliable Enterprises
- Dental clinics across the South Sound
Also hotels, apartment communities, golf and club facilities, schools and other commercial buildings.
We built our own commercial building
Our office and showroom at 8695 Martin Way E, Suite 103, Lacey, was built by our own team. Stop by and see the work in person.
Fire rebuilds, start to finish
Board-up, smoke and soot cleanup, then the full rebuild — the same team on every phase. Drag the slider to compare.
Commercial fire restoration
A clear scope, one contact, a building handed back ready to use.
- 01
Secure and stabilize
Board-up, tarping, water shutoff and extraction so the building is protected from further loss. If it's an insured loss, we help you open the claim.
- 02
Scope with your adjuster
Every area of damage photographed and documented, with a detailed scope and estimate walked through with your adjuster.
- 03
Clean, dry and restore
Smoke, soot and water dealt with — with daily moisture logs — before rebuilding starts, so damage doesn't get sealed in behind new walls.
- 04
Permit and rebuild
Same team, no handoff. Permits, structural repairs and finishes, with hidden damage documented for the adjuster before we move on.
- 05
Walkthrough and handover
Final walkthrough with your property team, punch list closed, warranty paperwork in hand.
Before a loss: get on our priority list
We'll walk your property at no charge, note shutoff locations, access and key contacts, and keep them on file. If something happens, your call goes to the front of the line and our crew arrives already knowing the building.
Request a free site walk →When you call, have ready
Property address and on-site contact · what happened and which units or areas are affected · whether the building is secured or the water is shut off · insurance carrier and claim number, if you have one.
Questions property teams ask us
Do you handle both the cleanup and the rebuild on commercial properties?
Yes. Heritage handles emergency board-up, water extraction and drying, smoke and soot cleanup, permits and the full reconstruction with one crew and one point of contact. There is no handoff between a mitigation company and a separate general contractor.
Can tenants, patients or guests stay while the work is done?
In most cases, yes. Apartments, clinics and hotels can't just close, so we phase the work and tell you up front which areas go offline and for how long.
Do you work directly with our insurance carrier and adjuster?
Yes. We offer direct insurance billing and work with your adjuster throughout the claim. We photograph and document every area of damage, write a detailed scope and estimate, and walk it through with the adjuster. Hidden damage found during the work is documented and sent to the adjuster before we move on.
How quickly can a crew get to our building?
Dispatch answers 24/7 at (360) 456-1886, and crews are on site within 60 minutes of dispatch in our Western Washington service area.
What is the commercial priority list?
Before a loss, we walk your property at no charge and record shutoff locations, access and key contacts. If something happens, your call goes to the front of the line and our crew arrives already knowing the building.
Are you licensed and certified for commercial restoration?
Heritage Restoration is licensed and bonded in Washington (contractor HERITRI964J2), an IICRC Certified Firm, and offers a 5-year warranty on workmanship, with written terms on request.
What types of commercial water damage do you handle?
Burst and frozen pipes, fire sprinkler discharge, roof and window leaks, sewer and drain backups (Category 3 water), appliance and water heater failures, and unit-to-unit leaks in multi-family buildings.
Which areas do you serve?
Western Washington, from our offices in Lacey (North, (360) 456-1886) and Chehalis (South, (360) 345-1015), including Thurston, Pierce, Lewis and Mason counties.
Dealing with damage, or planning commercial work?
Tell us about the property and we'll set up a site walk. For an active loss, call — dispatch answers 24/7.
(360) 456-1886Lacey office · 8695 Martin Way E, Suite 103 · (360) 456-1886
Chehalis office · 1581 N. National Ave · (360) 345-1015
Fire, smoke or water damage right now?
Dispatch answers 24/7. Crews on site within 60 minutes of dispatch.